May 24, 2019

Survey of Nav Canada’s FSS and FIC Service Quality


Nav Canada is undertaking an initiative to review the services provided by their FSS and FIC. With COPA being one of their major customers, they want to confirm what services our members use and if there is potential to provide these services in a more effective manner. They also want us to evaluate if there is an ability to provide service level adjustments to ensure our members are receiving all the required services they need in all regions.

This is another excellent opportunity for COPA members to have a say in the future of Nav Canada’s service delivery.

The survey can be accessed here.