COPA Member support

Addressing Transport Canada Medical
Issues

Prior to contacting COPA for assistance with Transport Canada medical related issues, COPA members should attempt to directly address issues with Transport Canada by completing the following steps in order:

Step 1:

Discuss your medical questions with a Civil Aviation Medical Examiner (CAME) who can be contacted by their listed phone number on the Transport Canada website.

Step 2:

Confirm with a Civil Aviation Medical Examiner (CAME) your current address, phone number, and active email address are correct on your medical file with Transport Canada. This information is collected by a CAME during your medical appointment.

A current email address is important, as this is the main method Transport Canada will contact you regarding your medical issues. You should check your inbox, spam and junk email folders for messages from Transport Canada. Missing an email sent from Civil Aviation Medicine could result in delayed medical processing.

If a deadline in a Civil Aviation Medicine email is missed, Transport Canada may suspend a pilot’s medical certificate.

Step 3:

If you cannot address your issues with your Civil Aviation Medical Examiner (CAME), submit your questions through the Transport Canada online query webform. The link is here: Aviation medical certificate enquiries (canada.ca).

This form enables applicants to make queries to Civil Aviation Medicine efficiently using a centralized process. You may receive a generic autoreply email from Transport Canada. This is normal. Expect a personalized response within 3 business days after submitting the enquiry form to Transport Canada.

Keep all communication polite. Transport Canada can block communication in accordance with its Terms and Conditions.

Step 4:

You should receive an email back from Transport Canada indicating a message with a personalized response is waiting for your review in the Transport Canada portal.

The email will contain a link to the portal which can also be found here: Sign in to Transport Canada Medical Portal.

Applicants should expect letters from Civil Aviation Medicine to arrive through the portal rather than letter mail. Ensuring you have the correct email address registered with Civil Aviation Medicine is key.

To access the Transport Canada Medical Portal requires signing in with your online Canadian banking information or with your GCKey (click for more information on accessing your GCKey).

Step 5:

Contact Transport Canada through the Virtual Communications Centre (VCC -telephone call centre). Applicants can contact a VCC team member to help submit a query during business hours. The VCC also features a callback system, that allows applicants to leave a callback number rather than waiting on hold.

The number is 1-800-305-2059.

Next Step: Contacting COPA

If after following steps 1-5, you have not had a suitable resolution to your pilot medical issue, please take the following steps:

  • Please contact COPA through the web form below. COPA will respond requesting evidence of the attempts to resolve your issue through steps 1-5.
  • As appropriate, write a concise summary of your issue and describe in detail how you have attempted to resolve this issue with Transport Canada. Include the details of proceeding through steps 1 to 5 as outlined above, and as appropriate, additional email correspondence evidencing your attempts to contact and resolve your issue with Transport Canada. It’s helpful to have specifics recorded like the dates of communications, names, methods of communication (ex. phone, e-mail, TC online enquiry form, civil aviation medical portal), and the results of each interaction.
  • Before emailing COPA, please remove all sensitive medical information (ex. test or lab results, medical imagery, medication lists, birth dates, genetic information, and health system identifying numbers).
  • COPA will review your email and confirm you have attempted to resolve the issue with Transport Canada through steps 1-5 above and then work with Transport Canada to resolve process-based concerns.

Evidence of the attempts to resolve your issue through steps 1-5 and documentation of your communications is requested by Transport Canada in any escalation of your case made on your behalf by COPA staff.

Resources for Questions related to Pilot Medicals


Terms and conditions when contacting Transport Canada

The Government of Canada will read comments and participate in discussions when appropriate. Your comments and contributions must be relevant and respectful.

The Government of Canada will not engage in partisan or political issues.

The Government of Canada reserves the right to block users if comments:

  • are racist, hateful, sexist, homophobic or defamatory, or contain or refer to any obscenity or pornography
  • are threatening, violent, intimidating or harassing
  • constitute impersonation, advertising or spam
  • encourage or incite any criminal activity

Getting your GCKey

A GCKey lets you securely access Government of Canada online services.

It includes a username and password that you choose. You must also create security questions and optionally provide an email address. These steps help to keep your data secure and lets you recover your password.


Pilot Medical FAQs

The answers below are reproduced from Transport Canada aviation medical guidance materials and are general responses.
Consult with Transport Canada Civil Aviation Medicine & your Civil Aviation Medical Examiner for individual medical concerns.

COPA continues to support members on a case-by-case basis, helping them obtain updates on the status of their medical files when needed. While COPA cannot intervene in individual medical diagnoses or assessments, it has established a formal understanding with CAM: upon request, CAM will provide file status updates for COPA members.

At a broader level, COPA maintains regular policy discussions with CAM to support ongoing improvements within the aviation medical system. This includes monitoring efforts to modernise process, digitise records, and address internal staffing issues that affect certificate processing times. COPA is also advocating for the adoption of a medical category similar to the FAA’s “Basic Med”, to reduce internal medical processing times and remove restrictions on pilots.

The Civil Aviation Medicine (CAM) Branch is one of several branches of the Directorate General of Civil Aviation in Transport Canada. The Director of Civil Aviation Medicine reports to the Director General of Civil Aviation.

The mandate of CAM is to provide medical advice and assistance in setting out physical standards for Civil Aviation personnel; to advise in all problems connected with the health of travellers by air.

The mission is to ensure aircrew and air traffic controllers are medically fit, to close gaps in scientific knowledge of Canadian aviation medicine, to promote health and safety in the field of aviation and to prevent aircraft accidents due to medically related human factors.

There are currently four Regional offices across Canada located in Montreal, Toronto, Edmonton, and Vancouver. The Edmonton, Toronto, and Montreal offices are under the direction of a Regional Aviation Medical Officer (RAMO) while the office in Vancouver is staffed by an Aviation Medical Officer (AMO). The RAMOs are responsible for the selection and training of CAMEs, for reviewing the medical examination reports of pilots, flight engineers, and air traffic controllers, and for approving an appropriate medical category for aviation personnel.

Civil Aviation Medical Examiners (CAMEs) are appointed on the basis of need, by the RAMO or AMO on behalf of the Minister of Transport. Interested physicians apply to the CAM office in their region and are interviewed by the RAMO prior to appointment. If accepted as a designated CAME, they must await the receipt of the official letter of appointment before performing any aviation medical examinations.

A CAME may renew Medical Certificates, for the full validity period, of licensed aviation personnel for renewal medical examinations only. Initial medical reports, category upgrades and removal or addition of restrictions to a Medical Certificate must be sent to the RAMO for assessment.

All CAME appointments are valid for a period of four years, renewable upon the recommendation of the RAMO. Re-appointment will depend on the quality and timeliness of reports, demonstrated continuing interest in aviation medicine, and feedback from the aviation community. There must also be a continuing requirement for services in the CAME’s designated geographic area.

All pilots, flight engineers, and air traffic controllers must be licensed by Transport Canada, General Aviation Branch. After completing such requirements as flight training, written examinations, and flight tests, an applicant is granted a licence by the department.

Civil Aviation Medicine does not issue licences, it issues Medical Certificates (MCs).

Licences do not have a validity period, but must be validated by a current MC which has a limited duration. There are four medical categories shown on the medical certificate, each of which validates a different type of licence. The types, the required medical categories and the validity periods of the licences are shown in the Medical Examination Requirements Table.

A small percentage of applicants will have medical issues that place them outside the medical standard. In those cases, their medical information may be reviewed by the Aviation Medical Review Board. The Review Board—a group of specialists in neurology, cardiology, psychiatry, ophthalmology, internal medicine, otolaryngology and aviation medicine—meets regularly in Ottawa to review complex cases and make recommendations to the regional aviation medical officer (RAMO).

If a medical certificate is refused, suspended, cancelled or not renewed, the applicant or permit/licence holder may wish to discuss and review their medical assessment with the RAMO. Via teleconference and/or at a meeting, the RAMO will review, with the applicant or permit/licence holder, the medical information relevant to the assessment. As a general rule, the applicant or permit/licence holder may see these documents in the presence of the RAMO and ask questions concerning the content of the documents relative to the medical standards. In the case of sensitive or complicated medical information, the RAMO may elect to refer questions of a more clinical nature to the applicant or permit/licence holder’s personal physician, who can better explain the implications. In such cases, the applicant or permit/licence holder will be asked to sign a Consent to Release Form to designate a physician who will receive these reports.

The applicant or licence/permit holder may invoke the provisions outlined in the Canadian Aviation Regulations (CARs) regarding reconsideration of assessment.

CAR 404.12 states that:

“(1) An applicant for the renewal of a medical certificate who is assessed by the Minister as not meeting the requirements referred to in subsection 404.11(1) may, within 30 days after the date that the applicant receives the notification referred to in subsection 404.11(2),

(a) request the Minister to reconsider the assessment; and

(b) submit additional information to the Minister regarding the medical fitness of the applicant in support of the request.

(2) Where the Minister is requested to reconsider an assessment pursuant to subsection (1), the Minister shall

(a) take into consideration any additional information regarding the medical fitness of the applicant; and

(b) immediately notify the applicant in writing of the result of the reconsideration of the assessment.”

The Government of Canada will read comments and participate in discussions when appropriate. Your comments and contributions must be relevant and respectful.

The Government of Canada will not engage in partisan or political issues.

The Government of Canada reserves the right to block users if comments:

  • are racist, hateful, sexist, homophobic or defamatory, or contain or refer to any obscenity or pornography
  • are threatening, violent, intimidating or harassing
  • constitute impersonation, advertising or spam
  • encourage or incite any criminal activity

Medical Categories and Requirements by Age

 

Category 1

Licence or Permit TypeMedical CategoryMedical ReportAudiogramElectrocardiogram
AgeRequirementAgeRequirement
Airline Transport1Under 40Within 12 months of issue or revalidationAt first examination then at 55 years oldUnder 30At first examination
Flight EngineerOver 40Within 6 months of issue or revalidation30–40At first examination and every 2 years thereafter
Commercial (Validates all other categories)Over 40At first examination and every year thereafter

Category 2

Licence or Permit TypeMedical CategoryMedical ReportAudiogramElectrocardiogram
AgeRequirementAgeRequirement
Air Traffic Controller2Under 40Within 2 years of issue or revalidationAt first examination then at 55 years oldUnder 30At first examination
Over 40Within 12 months of issue or revalidation30–40At first examination and every 2 years thereafter
Over 40At first examination and every year thereafter

Category 3

Licence or Permit TypeMedical CategoryMedical ReportAudiogramElectrocardiogram
AgeRequirementAgeRequirement
Student Pilot Permit:
Helicopter, Balloon, Gyroplane
3Under 40Within 5 years of issue or revalidation(If clinically indicated)Under 40N.A
Private Pilot LicenceOver 40Within 2 years of issue or revalidationOver 40At first examination and every 4 years thereafter
Gyroplane Pilot Permit
Balloon Pilot Licence
Ultralight Instructor3AllWithin 5 years of issue or revalidation(If clinically indicated)Under 40N.A
Glider Instructor1 or 3Over 40At first examination and every 5 years thereafter

Category 4

Licence or Permit TypeMedical CategoryMedical ReportAudiogramElectrocardiogram
AgeRequirementAgeRequirement
Glider Pilot Licence

Ultralight Pilot Permit
4AllMedical Declaration (Full medical examination report only if clinically indicated)(If clinically indicated)N.A
Recreational Pilot Permit

Student Pilot Permit:
Aeroplane, Glider, Ultralight
Medical Declaration or Form 26-0297 counter-signed by a physician(If clinically indicated)Over 40N.A
40–50At first examination
Over 50At first examination and every 4 years thereafter