COPA Member support

Addressing Transport Canada Medical
Issues

Prior to contacting COPA for assistance with Transport Canada medical related issues, COPA members should attempt to directly address issues with Transport Canada by completing the following steps in order:

Step 1:

Discuss your medical questions with a Civil Aviation Medical Examiner (CAME) who can be contacted by their listed phone number on the Transport Canada website.

Step 2:

Confirm with a Civil Aviation Medical Examiner (CAME) your current address, phone number, and active email address are correct on your medical file with Transport Canada. This information is collected by a CAME during your medical appointment.

A current email address is important, as this is the main method Transport Canada will contact you regarding your medical issues. You should check your inbox, spam and junk email folders for messages from Transport Canada. Missing an email sent from Civil Aviation Medicine could result in delayed medical processing.

If a deadline in a Civil Aviation Medicine email is missed, Transport Canada may suspend a pilot’s medical certificate.

Step 3:

If you cannot address your issues with your Civil Aviation Medical Examiner (CAME), submit your questions through the Transport Canada online query webform. The link is here: Aviation medical certificate enquiries (canada.ca).

This form enables applicants to make queries to Civil Aviation Medicine efficiently using a centralized process. You may receive a generic autoreply email from Transport Canada. This is normal. Expect a personalized response within 3 business days after submitting the enquiry form to Transport Canada.

Keep all communication polite. Transport Canada can block communication in accordance with its Terms and Conditions.

Step 4:

You should receive an email back from Transport Canada indicating a message with a personalized response is waiting for your review in the Transport Canada portal.

The email will contain a link to the portal which can also be found here: Sign in to Transport Canada Medical Portal.

Applicants should expect letters from Civil Aviation Medicine to arrive through the portal rather than letter mail. Ensuring you have the correct email address registered with Civil Aviation Medicine is key.

To access the Transport Canada Medical Portal requires signing in with your online Canadian banking information or with your GCKey (scroll to the bottom of the page for more information).

Step 5:

Contact Transport Canada through the Virtual Communications Centre (VCC -telephone call centre). Applicants can contact a VCC team member to help submit a query during business hours. The VCC also features a callback system, that allows applicants to leave a callback number rather than waiting on hold.

The number is 1-800-305-2059.

Next Step: Contacting COPA

If after following steps 1-5, you have not had a suitable resolution to your pilot medical issue, please take the following steps:

  • Please contact COPA through the web form below. COPA will respond requesting evidence of the attempts to resolve your issue through steps 1-5.
  • As appropriate, write a concise summary of your issue and describe in detail how you have attempted to resolve this issue with Transport Canada. Include the details of proceeding through steps 1 to 5 as outlined above, and as appropriate, additional email correspondence evidencing your attempts to contact and resolve your issue with Transport Canada. It’s helpful to have specifics recorded like the dates of communications, names, methods of communication (ex. phone, e-mail, TC online enquiry form, civil aviation medical portal), and the results of each interaction.
  • Before emailing COPA, please remove all sensitive medical information (ex. test or lab results, medical imagery, medication lists, birth dates, genetic information, and health system identifying numbers).
  • COPA will review your email and confirm you have attempted to resolve the issue with Transport Canada through steps 1-5 above and then work with Transport Canada to resolve process-based concerns.

Evidence of the attempts to resolve your issue through steps 1-5 and documentation of your communications is requested by Transport Canada in any escalation of your case made on your behalf by COPA staff.

Resources for Questions related to Pilot Medicals

Terms and conditions when contacting Transport Canada

 

The Government of Canada will read comments and participate in discussions when appropriate. Your comments and contributions must be relevant and respectful.

The Government of Canada will not engage in partisan or political issues.

The Government of Canada reserves the right to block users if comments:

  • are racist, hateful, sexist, homophobic or defamatory, or contain or refer to any obscenity or pornography
  • are threatening, violent, intimidating or harassing
  • constitute impersonation, advertising or spam
  • encourage or incite any criminal activity

Getting your GCKey

 

A GCKey lets you securely access Government of Canada online services.

It includes a username and password that you choose. You must also create security questions and optionally provide an email address. These steps help to keep your data secure and lets you recover your password.