Jobs at COPA

Want to be part of the team that is shaping the future of aviation in Canada? COPA, Canada’s largest aviation association and the world’s second largest, is looking for a full time Administrative and Membership Coordinator to take our memberships to the next level!

The Administrative and Membership Coordinator will answer and route calls, guide visitors to the appropriate parties, field interdepartmental communications, and perform office tasks, including answering emails, delivering or responding to mailings, and maintaining employee and customer records. You will also analyze office processes and policies, develop creative solutions to problems, answer questions, and take part in financial planning and decision making.

Working with COPA President and CEO and staff, the Administrative and Membership Coordinator manages the recruitment and retention of COPA members (organizations and individuals) and serves as a point of contact and link between employees and members.

The Coordinator you should be committed to providing attentive support for internal and external parties and ensuring consistent, efficient operations. You should be courteous, analytical, proactive, and organized.

What you will do

The Administrative and Membership Coordinator is responsible for all communication with members, non-members and others in a relationship building role. Other responsibilities include:

• Develop and oversee the implementation of a plan for identifying membership needs for support and service COPA, including needs assessments and surveys.
• Assist in the general planning and implementation of programs designed to cultivate, maintain, and strengthen member ties to each other and to the association.
• Participate in promotion of membership, member benefits and programs and services.
• Solicit new and renewing membership.
• Maintaining and updating membership records.
• Collecting data, tracking membership statistics, and preparing reports.
• Provide a high level of service including building strong relationships with members, non-members, donors and others.
• Responds to inquiries and requests.
• Assist COPA in engaging in effective collaborative relationships with member programs.
• Responsible for timely entry and acknowledgement of all memberships.
• Work with Executive Administrator/Office Manager to ensure timely completion of administrative tasks related to membership and payment processing, coordination of membership renewals, production of membership reports, updating membership data on website and in other functional systems.
• Establish relationships with potential donors and participate in fundraising as assigned.
• Maintain a process for tracking and acknowledging all COPA membership issues.
• Work with the COPA Finance and Membership Benefits Manager to manage donations and reconciliation of records.
• Organizing events and activities for existing and prospective members.

What we are looking for

The ideal candidate will:

• possess a high school diploma or equivalent;
• Have exceptional interpersonal and written and verbal communication skills in both French and English.
• Be proficient with office technology and equipment, including fax machines, printers, copiers, scanners, and computers.
• Have previous experience in member management, sales, or recruitment;
• Have working knowledge of CiviCRM or similar database system: Experience with building databases an asset.
• Be proficiency in Microsoft Office.
• Possess excellent verbal and written communication skills;
• Possess excellent customer service skills;
• have the ability to think creatively and take initiative;
• Possess excellent writing and editing skills;
• Have strong task and time management skills;
• Posses basic math skills and an understanding of basic financial concepts;
• Be highly organized.